FAQ & Site Info

Terms of Service

Payment Terms
We Only accept PayPal
Once payment is received, your order will be processed and shipped
None payment will be reported, who may then take action againts you and this may lead to the suspension of your account
eCheque will be held until cleared

Shipping Terms
We normally ship all items within 2 - 4 business days after payment is received
Packages usually arrive within 10 - 15 business days (Monday to Friday)
International shipping times vary by location, and usually ranges from 2 - 5 weeks
All of our package provide tracking information

shipping date
For Holiday Period (eg: Christmas, Chinese New Year and etc), shipping will take more longer time to reach. Please be patient when awaiting shipment.
Keep in mind that delivery dates are not guaranteed and may include extra transit time because unforeseen delays
seller Not responsible for customs duties, taxes, fees, or delays

Return Policy
If you are not fully satisfied with your purchase because you feel the item is not what was described or it has some defects in materials, please contact us immediately. We will work to resolve your concerns
This return policy does not apply if it related to the buyer's mistake : wrong choice Size, Color and Design (if more than one design)

Feedback
Positive feedback is greatly appreciated and we will do the same in return
If you are not satisfied for any reason please do not leave Negative or Neutral Feedback, contact us via eCrater message and we will get back to you to do our best to resolve your concern.

*Please write to us and give us the chance to resolve any issues or problems encountered by you first Before leaving any neutral or negative feedback. We are here to help you in case you require an exchange or in case of non-delivery.

*We aim to guarantee 100% Buyer satisfaction. We will reply you ASAP within 24 to 48 hours, if no response for you within 48 hours, please check the spam in your mail box or resend your email to us.